At BuyZopicloneDirect.uk, your satisfaction and peace of mind are our priorities. While most customers receive their orders without any issues, we understand that sometimes things don’t go as planned. This policy explains when you are eligible for a refund or reshipment.
✅ 30-Day Guarantee
Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed, unfortunately, we cannot offer a refund or exchange.
📦 Eligible Refunds & Reshipments
You are entitled to a refund or free reshipment in the following cases:
- Your order arrives damaged
- Your order is significantly delayed beyond the stated delivery timeframe
- Your package is returned to sender without reaching you
❌ Non-Returnable Items
Due to safety and health regulations, we cannot accept returns of medications once they have been dispatched. This ensures all products remain safe, genuine, and tamper-free for our customers.
💳 Refund Process
Once your request is reviewed and approved:
- Refunds will be issued to your original method of payment
- Processing times vary depending on your bank or payment provider
- We’ll notify you by email when your refund has been completed
⏳ Late or Missing Refunds
If you haven’t received your refund after approval:
- Check your bank account again
- Contact your card provider (sometimes it takes a few days to show)
- Reach out to your bank for updates
If you’ve done all this and still haven’t received your refund, please email us at:
📩 support@buyzopiclonedirect.uk
🔄 Exchanges
We only replace items if they are defective or damaged. If this applies, contact us at 📩 support@buyzopiclonedirect.uk with your order details, and we’ll guide you through the process.
💬 Need Help?
If you have any questions about refunds, returns, or your order status, our friendly support team is always here to help:
📩 support@buyzopiclonedirect.uk
